Effective date: May 24, 2023

Le Petit Chaperon Rouge: Garderie francophone (hereinafter, “LPCR”, “we”, “us” or “our”) is committed to respecting and protecting your privacy and the confidentiality of the information you have entrusted to us and that we collect about you. This Privacy Policy (the “Policy”) aims to explain how we collect, use, disclose or otherwise process your personal information, how we maintain the confidentiality of your personal information when you interact with LPCR and how you can exercise your rights and choices with respect to your personal information.


Scope and application

LPCR is a company based in Ontario that offers educational childcare services.

This policy applies to LPCR’s activities and services we offer. In particular, it applies if you use our website, if you are a client of LPCR, if you are an external worker or if you apply for a job.

In this policy, we describe our policies and practices regarding the collection, use and disclosure of personal information and the measures we take to ensure its continued protection. We also describe the rights and choices you have regarding your personal information.

In some cases, at the time of collecting your personal information, we may provide you with further information about its processing. We may also, in certain circumstances, obtain specific consent to the use or disclosure of your personal information, including when required by law.


What is “personal information”?

In this policy, the term “personal information” generally means information (regardless of format) about an identifiable individual or natural person, including your name, contact information, residential address, email address, date of birth and your social insurance number. This term also includes other types of particularly technical information, but only when this information is used to identify you as an individual. Information that is aggregated and/or anonymized and cannot be associated with an identifiable individual either directly or indirectly is not considered personal information.


What categories of personal information do we collect?

We limit our collection to that personal information that is reasonably necessary to fulfill the purposes for which it was collected.

Depending on your dealings with us, we may collect personal identifiers, demographic information, health information, Internet or other electronic network activities, and professional or employment-related information. We collect personal information in a variety of ways, which are detailed below under How do we collect your personal information?

More specifically, we may collect the following personal information about you based on your dealings with LPCR (for example, if you are a customer (including your child’s information), a visitor to our website or a candidate:

  • Personal identifiers, such as name, postal address, email address or telephone number.
  • Demographic information, such as your child’s date of birth or gender.
  • Health information, such as your child’s disabilities, immunization history, special needs, allergies or general health.
  • Professional or employment-related information, such as your professional title and occupation and your background when applying for a job.


How do we collect your personal information?

We collect personal information in a variety of ways, including directly from you, from third parties and through our website where permitted by law. We may also generate new information about you using information we have already collected.

We may collect personal information from the following general sources:

  • Directly from you
    • We may collect personal information directly from you, your parents or guardians if you are a minor or your representative, including at the following times:
      • When registering for daycare or the daycare waiting list.
      • When you fill out forms in person or online on our website.
      • When you contact us regarding an inquiry or to report a problem with our website.
      • When you apply for a job with LPCR.
      • When you complete a survey.
  • From third parties
    • In certain circumstances, we may collect personal information from third parties, such as the City of Toronto, the grants office, the ministry or any other body governed by the applicable early childhood laws of Ontario.
  • Via our website
    • Your use of our website allows LPCR to automatically compile certain information about your user profile, which may include your computer’s Internet protocol address (or IP address), your geolocation area, operating system that you are using, the name of your Internet service provider, the date and time you accessed this website, the previous website that you visited that provided a link to our website, and the content viewed and downloaded on our site.
    • To do this, our website, like most websites, uses cookies, which are small data files that are saved on your computer when you visit it. To understand your choices related to this type of collection, refer to the section What are your choices regarding the use of your personal information?


How do we use your personal information?

We may use your personal information for the following or other purposes, with your consent or as permitted or required by law:

  • General business needs
    • We may use your personal information for general business purposes, such as to provide or offer a requested service to LPCR, administer our business and website, process employment applications, prevent or reduce business risks, and for needs related to the security of information, systems or networks. In particular, we may use your personal information for the following general business purposes.
  • Providing or offering our services.
    • We use your personal information for activities necessary to provide our services, including the following:
      • Identify you as a user of our website.
      • For opening a file.
      • Establish and maintain our business relationship and manage aspects of the services we offer.
      • To provide you with ongoing service and to improve our range of services, including the use of our website.
      • Communicate with you when you submit questions, comments and suggestions.
      • Update your personal information and records, and ensure that the information in your records is accurate and, if necessary, verify the information provided.
      • For the preparation of tax documents.
      • Communicate information to you about your child and our services.
  • Manage our business activities.
    • We will use your personal information for many reasons related to our business activities, including the following:
      • Meet the requirements of the law.
      • Ensure the security of our information, our systems or networks.
      • Comply with legal and regulatory obligations, requirements and guidelines.
      • Facilitate the sale of one or more parts of our business, restructure our business and obtain and submit claims.
      • Protect our rights, property and safety, as well as those of our employees, customers and the public.
      • Recover costs owed to LPCR.
  • Manage our website.
    • When you visit our website, we may use your information to manage and facilitate the use of our website, which may include cookies and other similar technologies to tailor the website to your preferences and to compile statistics about the website. consultation and use of our website in order to improve it. To understand your choices regarding this type of use, refer to the section What are your choices regarding the use of your personal information?
  • Process job applications.
    • When you submit a job application, we may use your personal information for the following purposes:
      • Verify your identity.
      • Respond to your requests and communicate with you regarding your job application.
      • Evaluate your job application and make hiring decisions.
      • Conclude an employment contract.
  • For research and development purposes
    • We may use personal information for statistical purposes to understand and evaluate your evolving interests and needs in order to improve our services and develop new ones, as well as to evaluate possible improvements or other changes to the features of our website. For example, we may use third-party web analytics services, such as Google Analytics, to help us analyze how visitors use our website. Where required by law, we will use de-identified or anonymized information for these purposes.
  • For marketing purposes
    • We may use your personal information to communicate with you in various ways (for example, by email, telephone, text messaging or postal mail) about our programs, services, special offers, promotions, contests or events that may be of interest to you. For more information on this subject, see What are your choices regarding the use of your personal information?


When do we share your personal information with other organizations?

We may disclose your personal information to our service providers (companies that carry out activities on our behalf, including our agents, service providers or consultants) and other organizations in accordance with applicable law.

We may also disclose your personal information with your consent or in compliance with applicable law.

We may disclose your personal information as indicated below:

  • To our representatives, suppliers or other organizations that provide services to LPCR for the purposes set out in this policy. For example, service providers who may receive personal information include consultants, statement preparation companies, mailing and courier companies, imaging companies, document storage companies, providers of computer backup and server hosting solutions or providers of software and IT maintenance. When LPCR transfers personal information to our service providers, we ensure by contractual means that the personal information transferred is only used for the purposes for which the service provider was engaged and that they benefit from at least the same degree of protection than ours.
  • Our service providers may be located anywhere in the world, as described in detail under
  • Cross-border transfers of personal information.
  • If necessary for the purposes of evaluating or entering into a business transaction, such as the alienation or leasing of all or part of the company or its assets or the modification of its legal structure by merger or otherwise , we may share personal information with the other party to the transaction in accordance with applicable legal requirements.
  • With the government or municipalities (including granting offices), police authorities, the Order of Early Childhood Educators or child welfare organizations to defend or protect our interests and those of our employees, customers, children and the public.


What are your choices regarding the use of your personal information?

We collect, use and share your personal information with your consent or without your consent, if permitted by law. In some cases, you can choose how LPCR processes your personal information.

  • Change your communication preferences
    • You can always choose not to receive commercial or promotional messages from LPCR by clicking on the “unsubscribe” link in the emails you receive.
    • Please note that even if you indicate your choice not to receive commercial messages from us, we may still communicate with you in relation to a service, in accordance with applicable law (for example, to send you a customer service message , service notices and recalls). In addition, any changes to your preferences may take up to ten (10) business days to be recorded in your records.
  • Change your browsing settings on your device
    • We use technology to improve your customer experience and may provide you with offers, including personalized advertisements. Using technologies such as cookies, our website recognizes you when you use or return to it and can provide you with a seamless experience. It is possible to erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored and you can remove or disable some of these technologies at any time at using your browser. However, if you do so, you may not be able to use some of the features of our website.
    • Please refer to your browser instructions or help screen to learn how to block, delete and manage cookies on your computer or mobile device. You can also follow the following links, depending on the type of browser you are using: Internet Explorer, Google Chrome, Microsoft Edge, Firefox and/or Safari.
  • Restrict the collection, use and disclosure of your personal information
    • You may withdraw your consent to the collection, use and disclosure of personal information in accordance with this policy at any time upon reasonable written notice to LPCR, subject to legal or contractual restrictions.
    • Withdrawing your consent may impact our ability to continue to provide you with services that you have or would like to receive because the continued use and disclosure of your personal information is necessary to make the services available to you available.


How do we protect your personal information?

LPCR has implemented a series of security measures aimed at protecting your personal information against loss or theft as well as against any unauthorized consultation, communication, reproduction, use and modification. These security measures include physical, administrative or organizational and technological measures that are reasonable taking into account the sensitivity of the information, its use, its quantity, its distribution and its medium.


How long do we keep your personal information?

We store your personal information for as long as necessary to provide you with services, manage our business activities, and comply with our legal and regulatory obligations. When it is no longer needed, your personal information is securely destroyed or anonymized (so that it can no longer identify you).


Cross-border transfers of personal information

Some of our service providers may access, process or store your personal information outside of Canada. In such a situation, when your personal information is used or stored outside of Canada, it may be subject to the laws of that foreign jurisdiction, including any laws permitting or requiring the disclosure of information to the government, government agencies, to courts and law enforcement agencies in this territory.


Exercise your rights regarding your personal information

You may have access to your personal information, request that corrections be made to inaccurate information subject to certain exceptions provided for in applicable laws and request the rectification of your personal information if its collection, communication or retention is not not authorized by law. If you detect inaccurate information in your account or communications, we invite you to contact us to correct it.

To access and correct your personal information or exercise any rights in relation to your personal information, please contact us in writing using the relevant contact details listed under Contact Us below.


Policy Changes

We may, from time to time and in our sole discretion, make changes to this policy. Any changes are effective when we post the revised policy on our website. If we make material changes, we will post a notice on our website or contact you to inform you where required by law. By continuing to deal with us after the new version of the policy has been posted, you accept the changes to the policy, subject to any other requirements that may apply. It is your responsibility to ensure that you have read, understood and accepted the latest version of the policy. The “Effective Date” at the top of this policy indicates when it was last updated.


Contact us

If you have any questions or complaints about how we handle your information
personal, you can contact us using the contact details below: