Our engagement

Le Petit Chaperon Rouge is committed to providing services which, wherever possible, respect the dignity, independence, integration and equal opportunities of individuals, including people with disabilities.  As part of its ongoing efforts to promote accessibility, we endorse the Accessibility for Ontarians with Disabilities Act, 2005 and the regulations made under that Act.

Our organization believes in the full inclusion of people with disabilities.

Thus, by this principle, we will work in the coming years to reduce and remove as far as possible the obstacles to accessibility, by training its members, its staff and its volunteers and by taking initiatives to promote an accessible, safe environment and inclusive.



In order to comply with the Accessibility for Ontarians with Disabilities Act, 2005, this policy outlines the main lines that Le Petit Chaperon Rouge (“LPCR”) is committed to in the coming years in terms of accessibility.

This policy must apply to all staff, board members, volunteers and others who deal with the public on behalf of LPCR.


The Accessibility for Ontarians with Disabilities Act, 2005 defines the following words:

  • Disability: Means the following, as applicable:
    • any degree of physical incapacity, infirmity, deformity or disfigurement due to bodily injury, congenital abnormality or disease, and, in particular, diabetes mellitus, epilepsy, head trauma, any degree of paralysis, amputation, motor incoordination, blindness or visual impairment, deafness or hearing impairment, muteness or speech impediment, or the need for a guide dog or other animal, wheelchair rolling or other corrective device or device;
    • an intellectual disability or developmental disorder;
    • a learning disability or dysfunction in one or more of the processes of understanding or using symbols or spoken language;
    • a mental disorder;
    • an injury or disability for which benefits have been claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997. (“disability”)

Measures and initiatives

Client services

  • LPCR will provide an environment in which community members feel comfortable using assistive devices. People with disabilities may enter the premises and access services accompanied by a guide dog, service animal or support person. Accompaniment by a support person does not incur additional costs. Under this policy, assistive devices include elevators, automatic doors.
  • LPCR will actively and regularly consult with the community on key needs and identify disability-related barriers that may limit access to its programs and services. Where possible, LPCR will offer programs and services in accessible locations.
  • A feedback form will be available on our website to collect comments, recommendations and complaints from the community and the public.


Built environment and public space

    • In collaboration with health and safety representatives, General Management will pay attention to and control obstacles to accessibility and the condition of the premises wherever possible.
    • In collaboration with the various schools, LPCR will communicate any physical changes that would affect accessibility for people living with a disability. Any new infrastructure that LPCR owns will be required to comply with the standards.



    • All LPCR employees, volunteers, agents and decision-makers must receive training on:
      • AODA requirements and accessibility standards that apply to LPCR
      • Customer services;
      • Obligations under the Ontario Human Rights Code (regarding disabilities).


Information and communication

    • To ensure that we communicate information about our programs and services in an accessible and sensitive manner, LPCR will ensure that publications and promotional materials are available in multiple formats (i.e. printed and electronics) in simple language and using inclusive visual images that reflect the communities we serve.



    • During the staffing process, LPCR is required to inform its employees and the public of the availability of accommodation for candidates for a position. The posting will include a note indicating that the organization offers, upon request, accommodations during the recruitment process to people with disabilities.



In order to meet expectations regarding customer services, LPCR is keen to handle all requests and comments related to accessibility.

Individuals who wish to provide feedback on how LPCR provides services and facilities to people with disabilities can do so in the following way(s):

By email to the address: Ressources.Humanes@lpcr.ca or by any other means that is adapted to the communication needs of the interested person.



  • Ontario Human Rights Code
  • Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”)



Entry into force – June 2023
Planned revision – January 2025


Other resources