Finance department

More information

A dedicated financial team works hard every day to offer the best financial services to our customers.

Below you’ll find answers to all your questions about payments, grants, billing and more.

Looking for more information? Please consult the Parent Guide.

Guide du parent

I would like to register my child for only 3 days per week.

We do not accept partial registrations. All our programs are full-time, 5 days per week.

My child was sick and missed a week of daycare. Do you reimburse days of absence?

No, our childcare costs are billed monthly, regardless of the presence of the child.

How is monthly billing carried out for children benefiting from a partial subsidy?

Children who are not 100% subsidy, but partially with a daily rate determined by the City of Toronto Subsidy Department, are billed based on the monthly subsidy report received at the end of each month for the month in question. For any questions relating to your billing, please contact your file agent.

January billings show a slight increase compared to other months. What is the reason ?

Every year in January, we bill the annual membership fees. Families benefiting from municipal subsidies are not exempt from paying these contribution fees. (Please see the parents guide for more information).

I did pay the initial deposit, however, I was charged full payment for the first month at daycare. Could you explain this situation to me? Additionally, could you clarify the purpose of the recently paid deposit?

The deposit already paid will be kept until the end of the custody period. It can be used to pay childcare costs for the last month, subject to receiving 4 weeks’ notice of termination, in accordance with the provisions of the LPCR. We invite you to consult the parents’ guide for more information.

Is my child eligible for the CWELCC (fee reduction program)?

Any child under 6 years old is eligible for CWELCC. This eligibility is maintained until the month of their sixth birthday. After this date, he will no longer be eligible.

Your child, under the age of 6, is eligible for CWELCC. Could you tell me the amount of fees associated with my child's participation?

Please refer to the childcare service prices displayed on our website for the center you have selected.